Shipping Policy

Last Updated: July 19, 2024

Thank you for shopping at rolang.top. We are committed to providing you with the best possible shopping experience, including reliable and efficient shipping services. Please read our shipping policy carefully to understand how your order will be processed and delivered.

1. Order Processing Time

  • All orders are processed within 1-3 business days (Monday-Friday, excluding holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.
  • Please note that processing times may be extended during peak seasons, sales events, or unforeseen circumstances. We will always do our best to communicate any delays.

2. Shipping Methods & Delivery Estimates

We partner with various reputable carriers to ensure your order arrives safely and promptly. The estimated delivery time depends on the shipping method selected at checkout and your location. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

3. Shipping Costs

  • We offer free standard shipping on all orders over $50 USD within the continental United States.
  • For orders under $50, shipping costs will be calculated at checkout based on the weight, dimensions of your order, and your shipping address. You will be able to see the shipping cost before finalizing your purchase.
  • Expedited shipping options may be available at an additional cost, which will also be calculated at checkout.

4. International Shipping

  • We currently ship to the United States (US) and European Union (EU) countries.
  • International shipping costs will be calculated at checkout based on the destination, weight, and dimensions of your order.
  • Please be aware that international orders may be subject to customs duties, import taxes, and other fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost.
  • We recommend contacting your local customs office for more information regarding these charges before placing your order.
  • Delays due to customs processing are outside of our control.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your shipment directly through the carrier’s website.

6. Incorrect Shipping Information

It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete. If an order is returned to us due to an incorrect or undeliverable address, you will be responsible for the reshipment costs.

7. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately at [email protected]. We will work with the shipping carrier to investigate the issue and find a suitable resolution, which may include a replacement or refund, depending on the circumstances.

8. Contact Us

If you have any questions about our Shipping Policy, please do not hesitate to contact us:

  • Website: rolang.top
  • Company/Owner Name: Prositsky
  • Address: 3087 Dola Mine Road, Raleigh, NC, US
  • Email: [email protected]
  • Phone: 919-630-4229